Pearagon Blog

Diving into HubSpot's Service Hub

Written by Alyssa Petty | June 6, 2023 at 6:53 AM

HubSpot Service Hub offers a wide range of features to enhance customer service, including an extensive knowledge base, ticketing system, automation tools, reporting and analytics, live chat, and more. So, let's get started!

Connect to the Front Office

Enhance the customer experience by gaining deeper insights into customer needs and preferences.

  • Fully integrated CRMs
        Access the customer data effortlessly, as HubSpot Service Hub                                automatically puts customer details and interactions into a centralized                  source of truth, empowering your entire team to provide exceptional                        support  and drive customer success.
  • Shared Inbox
        Unify team email, live chat, Facebook Messenger, and other communication          channels into a single, all-inclusive inbox, ensuring seamless visibility and s          streamlined management of conversations for your entire team.
  • Conversation Intelligence

        Effortlessly gather information from each call to uncover the underlying                  factors driving team performance, and leverage AI-powered insights to                  unlock valuable coaching opportunities.

  • Conversation APIs
        Centralize your channel data by extracting conversation information from              HubSpot, enabling you to manage routing processes according to your                  preferences and uncover valuable insights on a larger scale.
  • Customer Feedback Surveys

        Stay in tune with customer satisfaction by implementing NPS, CSAT, CES,              and customized surveys to gather feedback that can be utilized to enhance          and shape an exceptional customer experience.

  • Playbooks

        Build a library of resources and guides for your customer service team to              follow. Automatically surface recommended content to your team, right                  when they need it.

Deepen Customer Relationships

Discover opportunities to provide genuine and authentic service experiences.

  • Customer Portal
       Enable customers to take control of their own experiences through a secure         customer portal, empowering them to continue ticket conversations with               representatives and ensuring swift resolution of issues.
  • Knowledge Base
       Empower customers to find solutions independently and decrease the                   volume of support requests by transforming frequently asked questions into         a comprehensive library of searchable help articles, videos, and                               documentation.
  • Omni-channel Messaging

       Deliver an exceptional customer experience across various channels by                 effortlessly accessing multiple channels within the inbox, ensuring you can           meet your customers wherever they are and seamlessly switch between                 channels as needed.

  • Inbound Calling (BETA)

        Receive inbound calls from your customers and track them in HubSpot.                  Reach resolution with speed and authenticity with all the information you              need in one place.

  • Live Chat

        Offer real-time assistance to customers on your website by automatically              directing them to the appropriate members of your services team.

  • VoIP Calling

        Effortlessly connect with your customers directly from HubSpot                                HubSpot's VoIP software, enjoying crystal-clear call quality while using                    features such as call logging and analytics to enhance your communication          and gain valuable insights.

Drive Team Efficiency

Boost your support team's capacity by effortless and adaptable automation and reporting enabling you to scale your operations.

  • Help Desk and Ticketing
        Minimize time spent on data entry and maximize customer support efforts            by implementing ticket routing, creating a help desk that prioritizes critical            issues, allowing you to focus on assisting customers.
  • Service Analytics
        Gain valuable insights through readily available reports that enable you to              deliver authentic service, helping you optimize your customer support                    strategies.
  • Team Management

         Maintain a well-organized and agile team by providing each representative             with the necessary tools, managing agent permissions, status, and                         availability, ensuring seamless collaboration and effective resource                         allocation across your entire team.

  • SLAs

         Exceed customer expectations by fostering transparency regarding your                 team's availability, setting clear working hours, implementing automation,               and tracking achievement, helping you to consistently meet and surpass               customer expectations.

  • Mobile Inbox
        Stay productive while on the move with the essential collaboration tools,                ensuring you can efficiently assist customers wherever you are.
  • Automated Customer Service

        Eliminate unnecessary manual processes, allowing your team to dedicate              their time and energy to solving customer problems, creating authentic and          scalable experiences for your customers.

 

HubSpot's Service Hub brings numerous benefits to businesses, transforming how they handle customer service. It simplifies support processes, saves time, and helps build stronger customer relationships. With Service Hub, businesses can provide excellent support, exceed customer expectations, and grow their customer base. Say goodbye to manual tasks and embrace increased productivity, happier customers, and sustainable business growth with HubSpot's Service Hub.

 

 
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